Frequently Asked Questions

How do I check the status of my order?

When you place an order, you will receive a confirmation email. Once the order ships, you will receive an email with a tracking number, which can be used to check the shipping status of your order. 

How do I return an item?

To start a return online, email fortwayne@mainstreamboutique.com with your order number. To return the item in store, come visit us at Mainstream Boutique Omaha. Online orders can't be returned to other locations. 

Can I return an item for a refund? 

Unwashed, unworn merchandise (with tags attached) received within 30 days of purchase can be returned for store credit that can be used online or in store. We know you'll find an item you love - check our store for weekly new arrivals! 

I have a reward earned at Mainstream Boutique Fort Wayne. Can I apply the reward to my purchase online?

Thank you for being part of our rewards program! To use your reward online, sign in or create an account on our website. Click the "Rewards" button in the bottom right corner once you are signed in to view and redeem your rewards. 

I have a reward earned at another Mainstream Boutique. Can I apply the reward to my purchase online? 

Mainstream boutique is a franchise and most of our locations are individually owned and operated. Because rewards are designated to a specific store, we ask that you redeem them for purchases you make at that store. We love that you shop multiple stores! 

How do I apply in store credit to an online purchase?

Reach out to us at fortwayne@mainstreamboutique.com with your name and email address the store credit is under and we can add it to your online account.